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Deliveries
Returns
All goods must comply with the following guidelines or Zwaanzinnig reserves the right not to accept returns and return them to you. In that case, you will be responsible for the costs.
Return your Order
If your return meets the conditions, we will reimburse your payment (s), including any delivery costs charged by Zwaanzinnig, within 14 days of the day on which you received your order. Breakage and / or damage must be reported in writing immediately upon receipt of the package by email with photos. Unless we offer to collect the product from you yourself, Zwaanzinnig can wait to pay back until we have received the product in the correct condition. Zwaanzinnig uses the same payment method you used for reimbursement, unless you agree to a different method. The refund is free of charge for you.
Repack the  goods to be returned  in the corresponding boxes and place them in the protective box. If your return is shipped to us without a protective box, it will not be possible to accept your return. Please make sure that all items are unused and undamaged, and that you follow the return guidelines described above so that we can accept your return.
Attach the accompanying invoice and keep a copy for your own administration.
Send your return to the address below:
Zwaanzinnig
Hollandweg 12
NL-1432 DD Aalsmeer
Please take the following into account
Please take the following into account
How long will it take?
The return process usually takes 3-5 business days (excluding weekends and holidays). However, keep in mind that this is only an estimate. When your return arrives at us, it will be processed within 24 working hours. We check all returns on the day of arrival and process all refunds on the next business day. You will receive an email confirming your refund!
When we process your refund, please give your bank 1 to 3 business days to process the refund for you.
The shipping risk for returns lies with you. We cannot investigate lost packages. You will need to contact your courier for any return related questions. To be sure where your package is, we recommend that you return your return by a tracking number, so you can check the status of your shipment at any time!
Exchange
If you receive product (s) that you are not satisfied with and you want to exchange them for other product (s), we recommend that you place a new order and return the products to be exchanged to us. We will refund you as soon as we have received your return correctly.
Faulty Products
In the event you receive defective products, you must report this upon arrival of your products. Please contact our customer service by emailing us. The products must be checked before use. Used products that are defective cannot be exchanged or reimbursed.
Make it clear on the invoice which products are defective so that our customer service team is immediately aware of this.
Incorrect products or products that you have not ordered Please contact us immediately if you have received products that you have not ordered so that we can immediately solve the problem for you.
Gift returns If you have received a product as a gift and you want to return it, please follow the guidelines and instructions above. The person who ordered the gift for you will receive the amount of the returned products via the same payment method as how your gift was paid.
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