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Complaints

It is of course annoying if you have a complaint about the service you have experienced. Nevertheless, we kindly ask you to forward your complaint to the customer contact department by e-mail. This can be done by e-mail, regular mail and / or by telephone. Contact details can be found on the ‘CONTACT’ page. Our employees from the customer contact department will review the complaint and try to resolve the complaint to everyone’s satisfaction.

After receiving your complaint you will receive a confirmation from us.
We will answer your complaint within 14 days of receipt, if it takes more time, we will notify you.
If you do not appreciate this, you can always contact the mediation department of Stichting Webshop Keurmerk to which Zwaanzinnig.shop is affiliated. If the mediation attempt does not lead to a satisfactory solution for any reason, it is possible to submit your dispute to the Disputes Committee (SGC).

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Search
Generic filters
Exact matches only
Search in title
Search in content
Search in excerpt
Filter by merken
Dayanart
Handmade
Lampes à porter
Mateus Collection
Sabre Paris
Timeless Linen
Zafferano Italia
Filter by Collecties
Basic
Bubble
Honorine
Icône
Lace
Mateus meets Sam Baron meets Yatzer
Oyster
Poldina wireless lamps
Stripes
Zafferano Glassware
Filter by Inspiraties
Basic collection
Be bold!
Christmas settings with red accents
Colourful Christmas Table Setting
Colourful summer setting
Cool blue
Happiness on a table
Merry White
Mix and Match
Party season get up!
Pretty in Pink
Ready for a super fruit smoothie summer?
Summer vibes gardenparty!
The Delicious Magazine Christmas Brunch
The industrial table setting
The spring feeling!
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Search
Generic filters
Exact matches only
Search in title
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Search in excerpt
Filter by merken
Dayanart
Handmade
Lampes à porter
Mateus Collection
Sabre Paris
Timeless Linen
Zafferano Italia
Filter by Collecties
Basic
Bubble
Honorine
Icône
Lace
Mateus meets Sam Baron meets Yatzer
Oyster
Poldina wireless lamps
Stripes
Zafferano Glassware
Filter by Inspiraties
Basic collection
Be bold!
Christmas settings with red accents
Colourful Christmas Table Setting
Colourful summer setting
Cool blue
Happiness on a table
Merry White
Mix and Match
Party season get up!
Pretty in Pink
Ready for a super fruit smoothie summer?
Summer vibes gardenparty!
The Delicious Magazine Christmas Brunch
The industrial table setting
The spring feeling!
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